Kiva Credit Program Design & Management (Anglophone) Fellow
Kiva (www.kiva.org) is a mission driven technology company. We run a global marketplace platform for crowd-funded micro-loans to serve the financially excluded. Kiva combines the culture and approach of an internet start-up with a mission to alleviate poverty. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.”
In just 10 years, Kiva has raised $850 million in loan capital for nearly 2 million borrowers in over 85 countries. Kiva’s lenders fund over $10 million in loans every month. Kiva is poised to take its initial success to a whole new level – targeting $1 billion in loans by 2017 and continuing our expansion into new areas (e.g. student loans, water, mobile, etc.). Headquartered in San Francisco with offices in New York, Nairobi, Mexico City and Bangkok, Kiva’s team has 100+ employees and 500+ volunteers worldwide.
Kiva’s Partnerships team works primarily with Microfinance Institutions (MFIs), non-profits, and social enterprises known as Field Partners who post borrower profiles from all over the world onto the Kiva website. The team is responsible for sourcing, conducting due diligence, monitoring and managing relationships with Field Partners. The team also trains new partners, and ensures that existing partners are compliant with Kiva policies and aligned with Kiva’s social mission and strategic focus.
We are looking for passionate, dedicated, skilled volunteers to support the efforts of the Partnerships team by serving as Kiva’s eyes and ears on the ground, working directly with the employees and clients of Kiva’s Field Partners. Reporting to regional Portfolio Managers, Kiva Fellows contribute to the overall goals of the team and the organization through the execution of a customized workplan over the course of 6 months.
Kiva Fellows come from a wide variety of backgrounds and professional experiences. They are united by their desire to gain on-the-ground, hands-on experience in the microfinance sector while meaningfully contributing to Kiva’s mission. The Kiva Fellowship is an unpaid volunteer position, but reimbursements for international travel (up to $1,500 total) and monthly living expenses (~$400/month) are provided for the duration of the fellowship to help offset expenses.
All fellows must attend Kiva Fellows Training Week in San Francisco, CA, July 10-14, 2017. Fellows are expected to deploy to the field within two weeks following training and conclude their service in January 2018.
- Development of Partner Credit Program: Assist in the design and implementation of a credit program for a new Field Partner or Partners. The program must operate in accordance with local regulation/laws, Kiva policies, and the Client Protection Principles (CPPs).
- Analysis of Existing Partner Credit Program: Evaluate partners’ existing credit programs and identify areas for improvement, both in regards to Kiva policies as well industry best practices.
- Credit Program Staff Trainings: Conduct basic credit training courses including (but not limited to) new client intake and training, basic client loan appraisal and approval process, disbursements, collections and follow-up, cash management, over-indebtedness policies, delinquency/PAR and defaults management, and projections.
- Interest Rate/Borrower Cost Analysis: Assess the total cost of the loan product offered by Field Partner(s) in comparison with the local and regional markets.
- MIS Analysis/Improvement: Assess the overall effectiveness of the partner’s Management Information System (MIS) including: functionality, security, cost, and flexibility. Recommend improvements to existing system or find more suitable alternatives.
- Partner Monitoring: Conduct on-site monitoring of assigned Field Partners (primarily through Borrower Verifications) for compliance with Kiva policies. Assist with the monthly repayment reporting process and escalate compliance, systems and process issues as needed.
- Partner Support: Serve as Kiva’s on-the-ground ambassador for Field Partners, helping to communicate Kiva mission, vision and strategies. Assist in onboarding approved partners, communicate Kiva policy to partners and update Kiva on any new partner developments and/or issues. Provide assistance, as needed, to resolve issues faced by the partners such as trouble accessing tools provided by Kiva.
- Partner Operations: Assess the Kiva-related operations of assigned Field Partners, identifying opportunities for increased efficiency and implementing sustainable solutions. Provide training and technical assistance on Kiva systems, processes, and policies to key Field Partner staff members involved in the Kiva workflow.
- Partner Impact: Support internal impact measurement efforts by collecting and/or verifying partner-reported impact data. Interview Field Partner staff and borrowers and provide relevant updates to the Kiva lender community through Journal Updates and Kiva Fellows Blog posts. Document Field Partner activities and impact through photo and video content collection.
- Business Development: Develop local contacts and networks to assist with the sourcing and recruitment of new partner organizations.
Position #1: Southeast Asia (Myanmar & Indonesia)
Position #2: West Africa (Sierra Leone & Ghana)
Please note that these locations are subject to change based on the needs of Kiva’s Field Partners and shifting priorities within each portfolio region. Further information about timing and sequencing of travel will be provided during the interview and offer process.
- 21 years of age by the start of Kiva Fellows Training Week
- Ability to travel to San Francisco for Kiva Fellows Training Week
- Available for full 6-month volunteer commitment
- Fluency in English
- Positive attitude and dedication to Kiva’s mission
- Flexibility and adaptability in the face of rapidly shifting priorities and circumstances
- Comfortable traveling extensively when needed and living for an extended period of time in developing countries
- Ability to take initiative and work independently while maintaining ongoing communication with a remote manager
- Cultural sensitivity, which may include prior work or volunteer experience in a cross-cultural setting
- 3-5 years’ work experience
- Experience in loan product design and evaluation
- Strong analytical and financial analysis skills
- Comfortable learning new technologies
- Patience and persistence when advocating for change
- Process-oriented thinker with an eye for efficiency
- Highly organized with strong attention to detail
- Experience designing and conducting trainings
- Experience collecting data or implementing surveys
- Strong analytical and financial analysis skills
- Strong communication skills including the ability to tailor communications to a wide variety of audiences and stakeholders
- Proficiency in Burmese and/or Indonesian
- Access to a well-connected network of 700+ former Kiva Fellows, plus the wider Kiva network of staff, interns, and partners
- A week of in-depth training at Kiva headquarters in San Francisco, plus ongoing professional development workshops and trainings
- On-the-ground exposure to the microfinance, crowdfunding, and social enterprise sectors
- Modest reimbursements to help offset international travel and monthly living expenses, plus travel insurance coverage.
A diverse and inclusive workplace where we learn from each other is an integral part of Kiva’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. Join us and help us achieve our mission!
Location: San Francisco, CA
Organization Website: http://grnh.se/vpxky01
Date: 07/10/2017 –
Contact: at for more information.